A Reader Saved $270 With a Phone Call

Posted on February 23rd, 2009 by DebtAway

I received an email from Tabitha the other day. She wanted to share her awesome story on how she saved some serious money!

I have been with Qwest for my home line for over six years and my internet for the last eleven months. My contract price for my internet is about to expire, so I started doing my homework. Well, I checked into Charter and they were able to quote me $29.99 a month with no contract. I called Qwest and told them the deal that Charter offered me. They put me on hold for about 8 minutes. (I hung on, b/c it has to be good, right?). Finally, Rhonda from the Loyalty Department comes on and asks me what I need. She said to hold on a little longer…… Five minutes later, she comes on the line and says, “Erin, we really appreciate your business and want to keep you as a customer. We are going to offer you 6 MONTHS of FREE internet as long as you keep you basic landline for the next 6 months.” I said, “What’s the catch, really it’s free as in NO CHARGE free?” She said, “Yep, it is a special gift we’re offering b/c of your loyalty.” Of course, I said, “SIGN ME UP!” The 6 months of free internet will save me $270 in internet charges. I am so excited I just had to share it with you. You can feel free to share this story with your readers, too.

I have to thank Tabitha for sharing her story. I have tried a few times to call our phone/internet carrier to see if they have any deals we qualify for. I’d be on hold for about 10 minutes and then something would pull me away so I never got an operator. This success story is motivating me to lock myself in my room to finally get through to someone and wheel and deal. I’ll also have handy a flyer for phone/internet deals from another company